Important Notice: Doogee-mobile.co.uk is the official authorised retailer in UK, any products purchased outside of Doogee’s authorised sales channels are not warranted by Doogee or supported in any way. Doogee-mobile.co.uk only provides product support for purchase under this website.
30 days exchange service
In order to provide you with better service, the official mall sale of goods from the date you sign for 30 days, quality problems can be contacted online customer service, with after-sales testing order for return and replacement, freight borne by us. Or by you pay the freight, send back to the customer service to send repair detection, after confirmation for you to replace the processing.
Warranty service
1. Within 24 months from the date of signing for the purchase of the machine, if there is any performance failure of the host and there is no artificial damage; From the date of signing for the machine within 3 months, if the parts failure, the official mall to provide free warranty service for customers, express costs for each half, suggested by the sender to pay in cash.
2. In case of artificial damage, the official mall will charge you material fee (free of labor fee) for repair, and the Courier fee will be borne by the customer.
Paid service
After 24 months from the date of signing for the machine, the after-sales service center will charge the material fee (free of labor fee), and the Courier fee will be borne by the customer.
Time of service
The after-sales service center of our company shall handle the faulty machine and return it to the customer within 7 working days after receiving the machine from the customer, except for special circumstances, such as missing parts.
